The role

See more about the role below, including the responsibilities and skills we are looking for.



Customer/Service Person - Hirepool Shoring

Grenada North, New Zealand

Reference: 6911309

  • Ongoing training & development opportunities (i.e. endorsements and licences)
  • Free staff hire in our DIY fleet
  • 4% Employer Kiwisaver contribution (up to 6% based on length of service)

We are looking for a Customer/Service Person to join our Shoring team in Wellington. You will play a key role in supporting our local customers to ensure the smooth day-to-day operations.

​Reporting to the Operations Manager, who is based in Auckland, you'll be providing advice and support to our customers over the phone and in-branch as well as being responsible for the dispatch and receipt of shoring equipment and ensuring our hire equipment is fit for purpose.

Don't worry if haven't got any prior industry experience; we'll support your training and development on the job. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.

If you enjoy being in a busy team environment, like working outdoors and enjoy physical work, we'd love to hear from you.

Any questions, you're more than welcome to contact GM Trench Shoring, Frank Swanberg on 021944632.

What you'll do:

  • Answer phone queries and raise customer contracts
  • Ensure all items are ready on time, and deliveries and pickups meet the customer's expectations
  • Arrange freight to & from customers as well as inter-branch
  • Demonstrate by safe and correct usage of TSNZ shoring systems and ensure all packing information is provided
  • Perform routine maintenance or arrange for repairs of hire equipment, and clean/maintain stock, tools, equipment, and storage areas

What you need:

  • Full Class 1 Driver Licence
  • Ideally an F endorsement (but we can help you obtain this)
  • Basic to intermediate computer skills
  • Ability to work autonomously
  • Strong communication and customer relationship skills

Who we are:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.



Join Hirepool direct from school or study

In 2019 Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about the Auckland CBD Jobs & Skills Hub (https://cbdhub.co.nz/).  The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests.  Watch the video below and hear from two of our team who joined Hirepool direct from school/study.