The role

See more about the role below, including the responsibilities and skills we are looking for.



Customer Service or Service Person

Hastings, New Zealand

Reference: 6902492

  • 2 roles available - 1 x Customer Service & 1 x Service Person
  • 4% Employer Kiwisaver contribution (up to 6% based on length of service)
  • Wide range of employee benefits including free staff hire in our DIY fleet

Our branch in Hastings are looking for a Customer Service and a Service Person to join the team.

If you either enjoy working with tools and machinery or know you can provide great customer service experience, and also you have the ability to build positive ongoing working relationships, then we'd love to hear from you!

Our Service Person primarily helps ensure our equipment is fit for hire (a really important part of what we do!) while our Customer Service will primarily provide advice and support to customers over the phone and in-branch on what equipment is right for their project. Both roles will often help demonstrate the safe use of our gear to our customers. There will also be other occasions when each role is required to help out in areas of the branch like servicing, answering phones or doing deliveries.

Don't worry if haven't got any prior industry experience; we'll support your training and development on the job. All we ask is that you have a positive, can-do attitude and be a team player who's happy to pitch in wherever required.

What you need:

  • Full Class 1 Driver's Licence (other Classes and Endorsements an advantage)
  • Willingness and initiative to learn
  • Previous experience in a customer-facing role would be highly desirable
  • Basic to intermediate computer skills
  • Happy to work on a rostered basis (our branch is open 6 days)
  • A positive can-do attitude

What we offer:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance. Visit www.hirepool.co.nz to read more about what we do and www.hirepoolcareers.co.nz for more about our vacancies and employment benefits.

What next?

If you're interested and know which role would best suit you, you'll have the opportunity to identify this when you apply. If you're open to both roles or have questions about the role content, you're welcome to contact the hiring manager Darrel Edlin on 0275878081



Join Hirepool direct from school or study

In 2019 Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about the Auckland CBD Jobs & Skills Hub (https://cbdhub.co.nz/).  The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests.  Watch the video below and hear from two of our team who joined Hirepool direct from school/study.