The role

See more about the role below, including the responsibilities and skills we are looking for.


Customer Service/Groomer

Palmerston North, New Zealand

Reference: 6788813

  • Ongoing training and development
  • A great team-working environment
  • Free staff hire in our DIY fleet & 4% Employer Kiwisaver contribution (up to 6% based on length of service)

Our Hirepool Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options. Catering to both local short-term customers and larger long-term contracts, we meet the transport needs of everyone from big names in infrastructure, construction, film/TV, and sporting events to independent contractors, and casual weekend hirers.

As a Customer Service/Groomer you need excellent customer service and communication skills and a confident phone manner to field queries, provide advice and put quotes and contracts together, as well as ensure our vehicles are well groomed, maintained, and ready for hire. Show great attention to detail and have excellent time management skills. From time to time you may be required to help out across all areas of our branch operations.

What you'll do:

  • Keep the branch's vehicle and rental fleet groomed to the highest standards
  • Ensure all the necessary compliance checks are carried out
  • Help identify and escalate any repair and maintenance issues
  • Deliver/pick up vehicles in the region
  • Create contracts and complete transactions
  • Manage maintenance and damages effectively
  • Answer phones - provide sales advice and quotes

What you need:

  • Full Class 1 Driver Licence
  • Great communication skills to enable you to work with a variety of people and build successful working relationships
  • Good computer skills with a high level of accuracy and attention to detail
  • Willingness to take ownership
  • A positive can-do attitude
  • Able to work on a rostered basis - our branch is open Monday-Saturday

Who we are:

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.

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Join Hirepool direct from school or study

In 2019 Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about the Auckland CBD Jobs & Skills Hub (https://cbdhub.co.nz/).  The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests.  Watch the video below and hear from two of our team who joined Hirepool direct from school/study.