Customer Service

Mt Maunganui, New Zealand

Reference: 5943620

  • Ongoing training & development opportunities (i.e. endorsements on forklifts, diggers, rollers & scissors lifts)
  • A great team-working environment
  • Wide range of employee benefits including free staff hire in our DIY fleet

Our team in Mt Maunganui are looking for an experienced Customer Service person with an interest in tools and machinery. You need to be great with people and have the ability to build positive ongoing relationships with both internal and external customers. To do this you'll need a confident phone manner to field queries and provide advice and also be willing to help out your team in the yard or doing deliveries.

What you'll learn:

  • How to answer phone queries and raise customer contracts
  • How to offer advice on which tools and machinery are required for different jobs
  • How to service a wide variety of hire plant
  • How to work safely for you and for our customers

What you need:

  • A full Driver Licence
  • Intermediate computer skills
  • Strong customer service background; ideally in the same or a similar industry

Who we are:

Hirepool was established in 1955 and over that time we've grown to become the national leader in the hire industry. Our equipment ranges from lawnmowers to 30-tonne excavators, portable toilets to 40metre marquees, cars to 10-tonne trucks. It means we provide our services to a really diverse customer base; everyone from big names in infrastructure and construction to independent contractors and first time DIY-ers all the way from Whangarei to Invercargill.



Join Hirepool direct from school or study

In 2019 Hirepool was asked by Auckland Tourism, Events & Economic Development (ATEED) to take part in a video case study about the Auckland CBD Jobs & Skills Hub (https://cbdhub.co.nz/).  The Hub connects people (including school leavers) with employers and jobs and career pathways that match their skills and interests.  Watch the video below and hear from two of our team who joined Hirepool direct from school/study.